Contact us
A question about your account, a wallet top-up, usage or an API error — or a conversation about volume pricing and partnerships? Here is how to reach us.
Support
Sign-in and accounts, API keys, wallet top-ups and payments, usage and cost, errors and refunds.
Sales and partnerships
Company purchases and high-volume use, partnerships and business proposals.
When we reply
We usually answer email within one working day. Messages that arrive on a public holiday are picked up on the next working day.
If the service is slow or not answering, check the service status page before you write; the live state of the service is shown there.
What to put in a support email
With these details we can look into your request without going back and forth:
- The mobile number you signed up with. If your account has an email address, writing from that address helps.
- For a payment problem: the payment's order number (in the dashboard, in the list of payments) or the bank reference number, with the amount and the approximate time.
- For an API error: the request id from the
X-Uttapen-Request-Idresponse header, with the time, the model and the error code. - For a refund request: the details listed on the refunds page.
Never send us — or anyone who says they are uttapen support — a full API key, your password or a sign-in code. We will never ask for them. To point at a key, the name you gave it in the dashboard or its last four characters is enough.
The answer may already be here
- Service status — Live incidents and slowdowns
- Docs — Setup, code samples and what each error code means
- Refunds — Failed payments, wrong charges and getting credit back
- Terms of service — The rules for the service and the wallet
- Privacy — What we keep, and what we do not